> ## Documentation Index > Fetch the complete documentation index at: https://help.1nspect.app/llms.txt > Use this file to discover all available pages before exploring further. # Pricing Manager # Pricing Manager Pricing Manager (route `/pricing`) is the **service-level pricing editor** — what services your business offers, what they're called, what they cost, what model they use (flat fee vs square-footage tier vs hourly), and how they appear on the public booking form. This page works in concert with [Pricing Settings](/1nspect/admin-operator/company-and-pricing/pricing-settings): Pricing Manager defines **services and their billing configuration**; Pricing Settings defines the **base-pricing tiers and surcharges** that the services reference. For the conceptual model of how pricing flows through an order, see [Order Creation Wizard → Pricing](/1nspect/admin-operator/order-creation-wizard#14-pricing). *** ## When you use it * **First-week setup** — define every primary and ancillary service your business offers * **Adding a new service** — onboarding Thermal Imaging, Sewer Scope, etc. * **Repricing** — annual fee adjustment, seasonal promotions * **Sunsetting** — disabling services you no longer offer *** ## Screen layout \[SCREENSHOT: pricing-manager-page.png — desktop, the Pricing Manager page showing a Service Types sidebar on the left, the selected service's edit form in the center, and an Add Service action at the top.] Two main panes: 1. **Service Types sidebar** (left) — list of all defined services, with an **+ Add** action 2. **Service editor** (center / right) — the selected service's full configuration The page title is **Pricing Manager**. *** ## Service Types sidebar The sidebar lists every configured service with an indicator showing whether it's: * **Primary** service (can be the lead service on an order) * **Ancillary** service (an add-on to a primary) ### Empty state If no services are configured: > **No services configured** > Click **+ Add** to begin. The Order Creation Wizard cannot offer services until at least one is defined. ### After save A confirmation surfaces on save: *"Saved!"* (briefly). The sidebar updates the service list immediately. *** ## Service editor — fields per service When you select a service in the sidebar, the editor shows its configuration. ### Identity | Field | Notes | | ----------------- | --------------------------------------------------------------------------------------------------------------------------- | | **Service Label** | The customer-facing name (e.g. *"Standard Residential Inspection"*) | | **ID Suffix** | A short code that appears in order numbers — e.g. `RS` for Residential, `NC` for New Construction. Placeholder: *"e.g. RS"* | | **Sort Order** | Position on the booking form. Placeholder: *"e.g. 1"*. Hint: *"Order on booking form (1 = first)"* | The ID suffix becomes part of the order number — e.g. `2026-0062-RS` is a 2026 order #62 for a Residential service. ### Pricing Model A drop-down — common values: | Model | Use case | | ------------------ | --------------------------------------------------------------------------------------------------------------------------------------- | | **Flat fee** | Single price regardless of property size | | **Tiered (sq ft)** | Different fee per square-footage range (configured in [Pricing Settings](/1nspect/admin-operator/company-and-pricing/pricing-settings)) | | **Hourly** | Time-based billing — useful for consulting or non-standard inspections | | **Per unit** | Fixed price per unit (e.g. per door for thermal scanning) | | **Per item** | Per discrete item (e.g. per appliance for warranty inspections) | The model determines which sub-fields appear: * **Flat fee** → just enter the fee * **Tiered** → references the tier table in Pricing Settings; this service inherits the base structure * **Hourly** → hourly rate + minimum hours * **Per unit / Per item** → per-unit price + default unit count ### Customer-facing pricing — `appliedFee` vs `baseFee` (BITE 92.2) For ancillary services that are **pass-through** (the inspector pays a subcontractor and bills the client), the pricing distinguishes: | Field | What it is | | --------------- | ---------------------------------------------------------------- | | `baseFee` | The actual cost to your business | | `appliedFee` | The customer-facing price, including the processing-fee gross-up | | `isPassThrough` | Boolean flag — when true, the gross-up applies | Pass-through services like Sewer Scope (where you subcontract to a plumber) typically have a higher `appliedFee` than `baseFee` to cover credit-card processing on the marked-up total. The Order Wizard and mobile Field Quote display `appliedFee` (the customer-facing price); your books see `baseFee` as cost-of-goods. ### Description & metadata | Field | Notes | | ---------------------------- | -------------------------------------------------------------------------- | | Description | Long-form description shown on the booking form and in confirmation emails | | Default duration (minutes) | Used by the calendar integration to block off time | | Required for primary service | If checked, this ancillary is auto-added to orders with the parent primary | ### Discount rules Each service can opt into the tenant-level discount rules configured in [Pricing Settings](/1nspect/admin-operator/company-and-pricing/pricing-settings): | Toggle | Behavior | | ----------------------- | ---------------------------------------------------------------------------- | | **Discountable** | If on, tenant-level discount rules apply to this service line | | **Override discount %** | If set, applies a service-specific discount even when no tenant rule matches | *** ## Adding a service Click **+ Add** in the sidebar. A new service entry is created with default values. Customize: 1. Set the **Service Label** (required) 2. Choose **Primary** or **Ancillary** in the service-type toggle 3. Set the **ID Suffix**, **Sort Order**, and **Pricing Model** 4. Fill in the pricing fields for the chosen model 5. Save After save, the service is immediately available in: * The [Order Creation Wizard](/1nspect/admin-operator/order-creation-wizard) service-selection pills * The mobile [Field Quote](/1nspect/inspector/field-quote) tool * The public booking form (if your tenant slug is set in [Company Settings](/1nspect/admin-operator/company-and-pricing/company-settings)) *** ## Deleting a service Use the per-service delete action in the editor. Confirmation alert. ### What happens to orders that used the service * **Completed orders** keep their snapshot — the historical record retains the service name and price * **In-progress orders** keep the service but cannot be re-priced (the pricing engine fails to look up a deleted service) * **New orders** can no longer select the service > **Prefer disabling over deleting.** Set the service to inactive (where supported) — the service is hidden from new orders but historical records remain intact. *** ## Saving The Pricing Manager has explicit save. After save: > *"Pricing schedule saved successfully."* The success banner appears briefly. Subsequent uses of the [Order Creation Wizard](/1nspect/admin-operator/order-creation-wizard) and mobile Field Quote pick up the new prices on next load. *** ## Errors and recovery | Alert | Cause | Fix | | -------------------------------------- | ------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------- | | **Loading pricing schedule…** | Initial load in progress | Wait for the load | | **Failed to save pricing schedule** | Network or auth | Retry | | **Service Label required** | Empty label | Fill the label | | **ID Suffix conflict** | Two services share the same suffix | Make suffixes unique | | **Tier referenced but not configured** | Tiered model selected without tier setup in Pricing Settings | Open [Pricing Settings](/1nspect/admin-operator/company-and-pricing/pricing-settings) to configure tiers first | *** ## What this page does NOT do * **It does not configure base-pricing tiers.** That's [Pricing Settings](/1nspect/admin-operator/company-and-pricing/pricing-settings). * **It does not handle surcharges or discounts.** Those are in [Pricing Settings](/1nspect/admin-operator/company-and-pricing/pricing-settings). * **It does not collect payment.** Payment configuration is in [Payments Settings](/1nspect/admin-operator/payments-and-contracts). *** ## Related articles * [Pricing Settings](/1nspect/admin-operator/company-and-pricing/pricing-settings) — base-pricing tiers, surcharges, discount rules * [Order Creation Wizard → Pricing](/1nspect/admin-operator/order-creation-wizard) — how these services are picked per order * [Mobile Field Quote](/1nspect/inspector/field-quote) — how these services appear in mobile pricing * [Company Settings (Business Operations)](/1nspect/admin-operator/company-and-pricing/company-settings) — sibling page in the Business Ops sidebar group