> ## Documentation Index
> Fetch the complete documentation index at: https://help.1nspect.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Public Booking Form

# Public Booking Form

The Public Booking form is the **customer-facing entry point** into your business. Homeowners visit a URL on your site (or a link in your email signature), fill out a short form, get an instant priced quote, and submit it as a lead — all without an account.

Routes: `/book` (generic) and `/book/:slug` (tenant-specific, your branded version).

This article documents what clients see, how to enable the form, and how leads flow into your business.

***

## Why public booking matters

* **Always-on lead capture.** Clients can submit booking requests at 11 PM on a Sunday without you being awake
* **Self-service for repeat clients.** Friction-free re-booking
* **Marketing surface.** Link from your website, business cards, Google Business Profile, email signature
* **First-time price transparency.** Clients see prices upfront, increasing conversion

Tenants without public booking enabled have to take every quote request via phone or email — slower and more labor-intensive.

***

## Enabling public booking

The form is gated by a **tenant slug**. Until you set one, the URL returns a not-found page.

### Set your slug

1. Go to **Business Ops** in the sidebar (route `/company-settings`) — see [Company Settings](/1nspect/admin-operator/company-and-pricing/company-settings)
2. Find the **Tenant slug** field
3. Enter your URL-friendly identifier — lowercase, hyphens, no spaces (e.g. `propertypulse-inspection`)
4. Save

Your public booking URL is now `https://app.1nspect.app/book/{your-slug}`.

If unset, the field shows a warning:

> **Set a slug to enable the public booking form.**

### Promote the URL

Common placements:

* Your inspection company's website (link from "Book Now" button)
* Email signatures
* Business cards (consider a QR code)
* Google Business Profile (Action button)
* Facebook / Instagram bio
* Yelp profile

The URL is permanent — bookmark-able, shareable, and stable across years.

***

## What clients see

\[SCREENSHOT: public-booking-form.png — desktop, the public booking page showing your company logo, address autocomplete, services pills, pricing breakdown, and a Submit Booking button.]

The form is single-page, scroll-down style:

### Section 1 — Property

Same Google Places autocomplete as the operator-side [Order Creation Wizard](/1nspect/admin-operator/order-creation-wizard). The visitor types an address; suggestions appear; selecting one auto-fills city/state/zip.

### Section 2 — Property details

| Field           | Required | Notes                                                                   |
| --------------- | -------- | ----------------------------------------------------------------------- |
| Square footage  | ✅        | Required for tier-based pricing                                         |
| Year built      | —        | Drives age-related surcharges                                           |
| Foundation type | —        | Drop-down                                                               |
| Property type   | ✅        | Residential / Commercial / New Construction — limits available services |

The visitor can use the same **AI Property Insights** button (✨) as the mobile Field Quote — Gemini fetches public records, fills these in automatically. Cost is on the tenant's IT budget (typically free for the visitor — the public-booking AI calls are batched separately).

### Section 3 — Services

Multi-select primary service pills + ancillary service cards, matching exactly what the [Order Creation Wizard](/1nspect/admin-operator/order-creation-wizard) shows. Pricing recalculates live as selections change.

### Section 4 — Client info

| Field           | Required |
| --------------- | -------- |
| First name      | ✅        |
| Last name       | ✅        |
| Email           | ✅        |
| Phone           | ✅        |
| Co-client       | —        |
| Referring agent | —        |

### Section 5 — Scheduling

A calendar widget showing your team's availability (if [Calendar Integration](/1nspect/features/calendar-integration) is connected — otherwise free-form date picker).

### Section 6 — Submit

A **Request Booking** button. Submission:

1. Creates a lead in `artifacts/{tenant}/public/data/leads`
2. Fires the `quote.submitted` trigger
3. Shows a confirmation page: *"Booking request received — we'll confirm within X business hours."*

***

## Branding the public form

The form inherits your tenant's:

* Logo (from [Company Info](/1nspect/admin-operator/company-and-pricing/company-info))
* Primary color
* Company name
* Footer with company address, phone, support email

For deeper customization (custom CSS, hero image, testimonials), white-label tenants have additional configuration — contact support.

***

## What happens after submission

The submission becomes a **lead** in your system:

1. **Lead visible in [Inspections List](/1nspect/admin-operator/inspections-list)** — switch the view toggle to **Quotes**
2. **`quote.submitted` trigger fires** — your communications workflow can send a confirmation email to the client, an internal notification to you, etc.
3. **Operator reviews** — verify pricing, confirm scheduling, then **Convert to Order** via the [Order Creation Wizard](/1nspect/admin-operator/order-creation-wizard). The wizard pre-fills with the lead's data.

If you don't convert within N days, you can configure a follow-up workflow step on `quote.submitted` with offset `+3d` to re-engage stale leads.

***

## Spam and abuse prevention

Public forms attract bots. 1nspecT applies these defenses:

| Defense              | What it does                                                          |
| -------------------- | --------------------------------------------------------------------- |
| **Rate limiting**    | Per-IP request limits to prevent flooding                             |
| **reCAPTCHA**        | Submission requires human verification (configured at platform level) |
| **Honeypot fields**  | Hidden fields that bots fill in but humans don't                      |
| **Email validation** | Submitted emails are RFC-validated and DNS-checked                    |
| **Phone validation** | Format-checked, length-checked                                        |

False positives are rare; if a legitimate visitor reports they cannot submit, check the unprovisioned-attempts log in [Inspection Details](/1nspect/admin-operator/inspection-details) and contact support for an override.

***

## Tracking and analytics

| Metric                     | Where it surfaces                                                                                |
| -------------------------- | ------------------------------------------------------------------------------------------------ |
| Total leads submitted      | [Reports → Activity Log](/1nspect/admin-operator/reports-and-publishing)                         |
| Lead conversion rate       | [Reports → Agent Referral](/1nspect/admin-operator/reports-and-publishing) (segmented by source) |
| AI Property Insights usage | [Reports → Inspector Productivity](/1nspect/admin-operator/reports-and-publishing)               |

The Dashboard's [Pipeline Funnel](../../bi-dashboard/ARCHITECTURE.md) widget includes Leads → Quotes → Bookings → Reports → Paid — public bookings count toward Leads at the top.

***

## Multi-language

The public booking form is currently English-only. International / multi-language support is on the roadmap. For multi-language needs today, white-label tenants can deploy a custom front-end that submits to the platform API.

***

## Mobile responsive

The form is fully mobile-responsive. Visitors on phones get a single-column layout with larger tap targets. Most submissions in practice come from mobile devices.

***

## Privacy and compliance

The form collects PII (name, email, phone, address). The platform:

* Stores submissions in your tenant's Firestore (subject to your tenant's privacy policy)
* Encrypts in transit (HTTPS) and at rest (Firebase encryption)
* Does not share data across tenants
* Honors deletion requests via Firebase Console (operator-initiated)

For HIPAA / GDPR compliance, contact support — 1nspecT can support enhanced PII handling for regulated tenants.

***

## What this form does NOT do

* **It does not handle payment.** Quote submission is free; payment happens later via the [Client Portal](/1nspect/features/portals).
* **It does not generate a contract.** Contracts are sent after the quote is converted to an order.
* **It does not auto-schedule.** A human operator confirms the schedule and assigns the inspector.

***

## Related articles

* [Company Settings (Business Operations)](/1nspect/admin-operator/company-and-pricing/company-settings) — where the tenant slug lives
* [Order Creation Wizard](/1nspect/admin-operator/order-creation-wizard) — converts leads into orders
* [Client & Realtor Portals](/1nspect/features/portals) — what clients see after submission
* [Inspections List](/1nspect/admin-operator/inspections-list) — view leads in the Quotes toggle
* [Mobile Field Quote](/1nspect/inspector/field-quote) — the on-site equivalent (inspector-initiated)